Shipping
For orders over R1000 we will ship free of charge within South Africa. Delivery will be door-to-door and packages are generally dispatched within 1 working day after receipt of payment. Parcels are shipped via The Courier Guy with tracking and drop-off signature. We will provide you with a link to track your package online. In some cases, we may change the courier if the selected does not deliver in your area.
Shipping fees include handling and packing fees as well as courier charge. These fees are fixed, and we charge a flat rate nationwide for order under a R1000. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Should you receive your parcel in a damaged state, please contact us immediately. We strongly advise that you open the parcel in the presence of the courier’s representative and take photos of the damaged parcel (packaging and products) to assist with resolving the issue. We will never ship broken items and/or damaged packaging.
All other parcels will be shipped via an economy service. Delivery will be within 2-6 working days.
Delivery times may vary and cannot be guaranteed.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can`t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Shipping costs are not refundable.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and we will EFT the funds to a bank account that is in your name only. No exceptions!
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you`ve done all of this and you still have not received your refund yet, please contact us at info@theaceofblades.co.za
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you`ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed or emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product contact us on info@theaceofblades.co.za and we will give you a return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item back to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item..